Export Data
You can request a copy of the data Flex holds about you at any time. Flex packages it into a file and emails you a download link, so you can keep it for your records or take it with you.
How to Export Your Data
- Go to the You tab → Settings.
- Tap Export my data.
- Enter the email address where you'd like to receive your data.
- Tap Request Export.
After you request your export, Flex starts preparing your data, and you'll see a note confirming where it will be sent. You can keep using Flex while your data is being prepared.
When Your Data Is Ready
Preparing your data typically takes up to 7 days. When it's ready, Flex emails a download link to the address you entered. The email comes from no_reply@hyenatek.com, so check your spam folder if you don't see it, or add it to your contacts.
Your download link stays active for 7 days. After it expires, you can request a new export from the app. You can request an export once a week.
What's Included
Your export includes the data you've created and shared on Flex, such as your profile, your rides and their routes and GPS data, your bike pairings, your goals and rewards, the posts, comments, and likes you have created, and your photos.
The file is provided in JSON, a structured format that's easy to store or import into other tools. To learn more about how Flex handles your data, see our Privacy Policy.
FAQ
How often can I export my data? You can request an export once a week. Each download link stays active for 7 days before it expires.
I can't find the email with my data. What should I do? The email comes from no_reply@hyenatek.com with the subject "Your Flex data is ready for download." Check your spam or junk folder, and make sure you entered the right email address when you requested your export.
Can I export my data if I can't open the app? Yes. If you can't access the app, you can request a copy of your data by Contacting Us.