Delete Your Flex Account
Deleting your account permanently removes your account and all associated data from Flex. This action cannot be undone.
How to Delete Your Account
- Go to Settings.
- Scroll to the bottom and tap Delete Account.
- Read the confirmation warning.
- Tap Delete button.
- Your account will be permanently deleted.
Your account is deleted right away and you are signed out. If you signed in with Apple or Google, Flex also revokes that sign-in connection as part of the deletion. We also ask the service providers that process data on our behalf, such as our push notification and analytics providers, to delete the data they hold.
Rides and GPS Data
All of your recorded rides are permanently removed, including the routes, precise GPS data, and the summaries and statistics calculated from them. Once removed, they cannot be recovered or re-linked to you.
Profile
Your profile is removed, including your name, avatar and background photos, gender, and age range.
Bike Pairings
The e-bikes paired to your account are unpaired and their pairing records are removed. This affects only the pairing record in Flex, and does not change anything on the bike itself.
Goals, EcoGems, and Rewards
Your weekly goals, XP, Rider Level, badges, and EcoGem balance are removed. EcoGems have no monetary value and cannot be transferred or refunded, so any unredeemed EcoGems are lost when your account is deleted. Trees you have already planted through an Eco Campaign are not affected: those contributions are complete, and Tree-Nation keeps a record of them under its own terms.
Posts, Comments, and Likes
Your posts, comments, and likes are removed from Flex Feeds and from other users' activities. Content you previously shared outside Flex, such as to another app or through a shared link, is not within our control, and search engines may show cached copies of a public profile until they refresh.
Follows and Followers
The people you follow and the people who follow you are removed, so you no longer appear in anyone's following or follower lists. The accounts you followed remain on Flex and are not affected.
What Happens After Deletion
It may take up to 45 days to complete deletion across our systems and system logs. A limited set of data may be kept only where required: anonymized and aggregated statistics that can no longer be linked to you, copies held in routine backups that are overwritten on a rolling basis, records we are required to keep for legal, security, or fraud-prevention purposes, and a minimal record of the deletion request itself. We do not keep your name, email, profile, photos, or GPS data for these purposes.
If You Can't Open the App
If you have uninstalled Flex or can't sign in, you can still request account deletion by contacting us.
FAQ
Can I recover my account after deleting it? No. Account deletion is immediate and permanent. There is no grace period or recovery option.
Will my activities disappear from other riders' Feeds? Yes. All your public activities are removed from Flex's Feed when your account is deleted.
I just want a break, not a permanent deletion. What should I do? You don't need to delete your account to take a break. Simply stop using the app, your data and progress will be waiting when you return.